GoSwak recognizes our customer’s fundamental right to privacy. We place great importance on the security and integrity of all personal information you share with us. We collect, store and use your data only in ways to provide the best service to you and in a manner consistent with your rights and our obligations under Republic Act 10173 or the Data Privacy Act of 2012 and other relevant laws.
When you create a GoSwak account, we will collect personal information which may include:
This includes information you enter via our platforms or give us in any other way, such as your full name, contact number, email address and shipping address.
GoSwak may collect information automatically from your device through cookies and similar technologies. These cookies allow us to save your preferences, hold items in your shopping cart, and provide you recommendations tailored to your interest, thus making your shopping experience with us more user-friendly, effective and secure.
We use your personal data primarily to provide the best services for you. This includes, where applicable:
This may include (1) providing you with the products that you have ordered through our platforms; (2) delivery of your purchased items by logistics/shipping/courier service providers; (3) carrying out financial transactions in relation to online payments.
This may include (1) notifying you of the status of your order; (2) informing you of GoSwak’s products, services, and promotional activities that may be of interest to you; (3) responding to your questions, inquiries and other customer service requests.
Note: We may use your personal information to send you marketing and promotional materials about our products and services. You are free to unsubscribe from receiving marketing information by using the unsubscribe function on your device.
This may include (1) customizing your shopping experience by creating a personalized content based on your preferences and interests; (2) enabling your use of our services and access to our platform; (3) making our web- based/mobile- applications easier to use; (4) further developing our applications, products and services.
GoSwak will not sell, rent, transfer or share your personal information with other individuals or companies without your consent. GoSwak may however disclose personal Information to third parties under the following circumstances:
We may disclose personal information to our parent company, its subsidiaries and affiliates as may be necessary or appropriate to provide the product or service you requested, to contact you in connection with product or service offerings, or for other legitimate business purposes.
We may disclose information to companies and individuals we hire to perform business functions for us and to supply services to you on our behalf. Such functions may include support services such as data analysis, accounting, and marketing services. Such parties have the obligation to ensure confidentiality of personal information, consistent with the purpose for which such information was obtained.
We may disclose personal information to the extent necessary or appropriate to government agencies, courts and other third parties in order to comply with applicable laws, court orders and other legal processes or if such disclosure is necessary to prevent fraud, intellectual property infringement, violation of our contracts, violations of law, and misuse of Go Swak’s products and services.
GoSwak maintains reasonable safeguards to prevent loss, misuse, and unauthorized access and disclosure of your personal information. We protect your data by using firewalls and data encryption, as well implementing data authorization controls and access restrictions.
Although we implement adequate security measures to protect the confidentiality, security and integrity of your personal information, we will not be responsible for breaches of security beyond our control.
GoSwak will retain your personal information only for the period necessary to fulfill the purposes mentioned above, unless a longer retention period is required or permitted by law. We will securely destroy your personal information when it is no longer needed for any legal or legitimate business purpose.
Once you create an account with GoSwak, you can access your personal information and details of your order/s by logging into your account. You have the right to:
You have the right to ask whether your personal information is being or has been processed. Consequently, you have the right to access such personal data that we process.
You have the right to object to the processing of your personal data, including processing for direct marketing, automated processing or profiling.
You shall also be notified and given an opportunity to withhold consent to the processing of your personal information in case of changes in our privacy polices and other information we provide you.
You have the right to dispute the inaccuracy or error in your personal information and we shall correct it immediately and accordingly, unless the request is vexatious or otherwise unreasonable.
You shall have the right to suspend, withdraw or order the blocking, removal or destruction of your personal data from our database in the following circumstances: (1) your personal data is no longer necessary for the purposes for which it was collected or processed; (2) you withdraw your consent or object to the processing of your personal information, and no other legal ground or overriding legitimate interests exists for us to continue processing the same; (3) you believe that GoSwak has processed your personal data unlawfully; or (4) the personal data you provided involves private information that is prejudicial to you.
You have to right to approach us if there has been any violation of your rights as enumerated above. We shall exert our best efforts to address and settle any requests or complaints brought to our attention.